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CUSTOMER SERVICE

Payment & Processing

Payment can be made by Visa, MasterCard, American Express, and Discover cards. We are required to collect sales tax for deliveries made within New York. Please allow 7 to 10 business days for your order to be processed, provided order is placed before 5.30 PM (ET).

SHIPPING

Orders ship via UPS, order confirmation will be sent with tracking information. At this time, we are unable to ship to international destinations, P.O. Boxes, APO addresses or US territories. We offer Ground, Three Day Select, or Next Day Air. Rates are calculated according to weight and destination.

REFUNDS & EXCHANGES

If you are not completely satisfied with your purchase, you may send it back to us for a refund, store credit or exchange.

Returns must be postmarked within seven days of the delivery confirmation date. Items must be returned new and unworn, in their original condition, unwashed, unaltered and with all garment tags still attached. Merchandise without the original tags will not be accepted. All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify us immediately. To ensure that your return is adequately protected in transit, we recommend that you send your items to us in the original packing provided.

Merchandise ordered as CUSTOM cannot be returned for a refund or exchange.

Sale merchandise is FINAL SALE and may not be returned for a refund or exchanged.

Chiffon (CHI), Georgette (GO), Organza (OG), Satin (SAT), and Four Ply Silk (SLK) styles may not be returned for a refund or exchanged.

You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Kover Return Assurance, your purchase is final sale. You can learn more about Kover Return Assurance below.

A prepaid UPS shipping label will be available upon request. No postage is required upfront. The cost of shipping will be automatically deducted from your return refund.

Please send returns to:
EMMELLE Online Returns 
265 West 37th Street Suite 8E
New York NY 10018

All correctly returned products will be credited as either a store credit or a refund to the original purchaser’s credit card excluding all applicable shipping costs. In the event that merchandise is not available for exchange, you will be refunded instead. Once we have received your package, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from us.

WE RESERVE THE RIGHT TO DENY A REFUND/ EXCHANGE IF THE RETURNED MERCHANDISE DOES NOT MEET OUR RETURN POLICY REQUIREMENTS.

In addition, please note that merchandise purchased on EMMELLEDESIGN.COM cannot be returned at the Emmelle Boutiques. Similarly, items purchased at the Emmelle Boutiques must be returned in-store, in accordance with the in-store return policy. We apologize for any inconvenience.

ABOUT KOVER RETURN ASSURANCE

Get peace of mind while purchasing final sale items when you add Kover Return Assurance.

You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

Returns must be initiated within 7 days of the delivery date.

To initiate a return, please email Emmelle Design at info@emmelledesign.com with your order number and reason for return.

Emmelle Design will provide a prepaid return shipping label. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $10 return shipping fee from your refund when processing the return.

Return Assurance is currently only offered on orders shipping to addresses in the United States.

Please note, the cost of Return Assurance is nonrefundable.

Privacy & Security

We at Emmelle respect your right to privacy. Accordingly, we do not share or sell your information to any third parties. Any and all information collected by us is used solely for the purpose of processing of your order. Once you create an account with us, you are automatically included in our updates and newsletters. To request to have your name removed from these correspondences, please email unsubscribe@emmelledesign.com.

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. We employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed. If you need assistance, please email our Sales Support team at shoponline@emmelledesign.com or call 212-575-5503 M-F 8:30 a.m. – 5 p.m. EST. Inquiries made outside of these hours will receive a response within the next business day.

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