Shipping & Returns

SHIPPING & DELIVERY

Orders ship via UPS within 7-10 business days.

Upon your order being approved and processed for shipment you will receive a shipping confirmation containing the details of your order and the tracking information. We currently ship to addresses within the United States and Canada. At this time, we are unable to ship to international destinations (excluding Canada), APO addresses or US territories.

Please be advised that the processing time of 7-10 business days still applies to orders placed with expedited shipping options

Shipping Options:

  • UPS Ground (US) - $10.00
  • UPS 2nd Day Air (US) - $30.00
  • UPS Next Day Air (US) - $65.00
  • UPS Ground (Canada) - $35.00

Please fill out the optional "Desired Wear-By Date" field in your cart and we will do our best to accommodate.

RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, merchandise may be returned for a refund, store credit, or exchange. Returns must be postmarked within seven days of the delivery confirmation date. Items must be returned new and unworn, in their original condition, unwashed, unaltered and with all garment tags still attached. Merchandise without the original tags will not be accepted.

All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify us immediately.

A prepaid UPS shipping label will be issued upon request. The cost of return shipping ($10) will be deducted from your refund. 

Please send all returns and exchanges to the following address: 

Emmelle Design
265 West, 37th Street 17th Floor
New York, NY 10018 

All correctly returned merchandise will be credited to the original form of payment within five business days. You will be notified via email when this transaction has been completed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from us. 

WE RESERVE THE RIGHT TO DENY A REFUND/EXCHANGE IF THE RETURNED MERCHANDISE DOES NOT MEET OUR RETURN POLICY REQUIREMENTS. 

For further assistance, please contact us at shoponline@emmelledesign.com or call 212.570.6559 M-F 9 am-5 pm EST. Inquiries made outside of these hours will receive a response within the next business day.

THE FOLLOWING FINAL SALE MERCHANDISE MAY NOT BE RETURNED FOR A REFUND, STORE CREDIT, OR EXCHANGE.

Merchandise ordered as CUSTOM is FINAL SALE. Sale merchandise is FINAL SALE. Merchandise made from Chiffon (CHI), Georgette (GO), Organza (OG), Satin (SAT), Hammered Satin (HST) and Four Ply Silk (SLK) styles is FINAL SALE.

Privacy & Security

We respect your right to privacy. Accordingly, we do not share or sell your information to any third parties.

When ordering with us, customers can feel confident that their personal information and credit card data is safe. We employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your information when placing an order and guarantees that it is sent securely into our systems to be processed.